The first conversation is thirty minutes, costs nothing, and ends with a written recommendation — whether or not you hire us. First conversation: 30 minutes, no cost.

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Government & organizational solutions

Built tobe audited

Public-sector work has a second audience — the person who has to defend the purchase. We design for both of them: the team who has to change, and the file that has to hold up.

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Entity
Texas LLC
Scope
Written before start
Handover
Train-the-trainer available
A formal briefing around a conference table in a government agency meeting room
Agency leadership briefing

Where we fit

Workforce development that survives a change of leadership

The programs that fail are the ones that lived in one champion's calendar.

Agencies and large organizations do not lack training budgets. They lack continuity — a program is bought, it works, the sponsor moves, and eighteen months later nobody can find the materials or remember the cadence.

So we build for the handover first. Every deliverable is written to be run by somebody who was not in the original room, the scope names the internal owner from day one, and the closing debrief is addressed to whoever inherits the work rather than to the person who signed for it.

  • Documented scope

    Deliverables, dates, dependencies, acceptance criteria, and an explicit list of what is not included.

  • Named internal owner

    Agreed at scope, not at handover. The person who keeps it running is in the room from session one.

  • Procurement pack

    Capability statement, references, insurance certificates and W-9 available on request.

The exterior of a modern civic government building at golden hour with people on the steps

How a public-sector engagement runs

Seven stages. The paperwork is part of the design rather than a step bolted on at signature.

  1. Enquiry 01 You describe the mission, the population and the constraint. No cost, no obligation.
  2. Discovery 02 Up to four interviews with the people who will be in the room, plus the sponsor.
  3. Written scope 03 Goals, format, dates, dependencies, acceptance criteria and exclusions.
  4. Procurement 04 Capability statement, references, insurance and any forms your process requires.
  5. Delivery 05 Sessions to the agreed cadence, with practice between them and three measured checkpoints.
  6. Handover 06 Facilitation guide and, where scoped, a train-the-trainer session for the internal owner.
  7. Close 07 A written debrief addressed to whoever inherits the work, not only to the sponsor.

Your side — 2 H2HC — 5

Stages 02 to 07 are the standard shape. Where your process requires a different order, we will follow yours — the sequence is a default, not a condition.

The exterior of a modern civic government building at golden hour with people walking on the steps

The second audience

Somebody has to defend this purchase in eighteen months

They will not be in any of the sessions. Everything we write is written so that person can pick it up cold and see exactly what was bought, what was delivered and what changed.

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Program shapes we are asked for most

Every one of these is customized. The names are here so you can recognise the shape, not order from a menu.

If the shape you need is not here, it is still probably a scope conversation rather than a no.

Procurement questions

The five we are asked before anybody asks about content.

What is your entity and registration?

Hart 2 Heart Connection, LLC is a Texas limited liability company. Entity number, W-9, certificate of insurance and a capability statement are provided on request, before an RFP response if you need them for the file.

Can you respond to an RFP or RFQ?

Yes. Send the solicitation and the deadline. If we cannot meet a mandatory requirement we will tell you inside two business days rather than at submission, so you are not holding a slot for a bid that will not arrive.

Do you subcontract delivery?

Not by default. Where a program is larger than one facilitator can carry, additional facilitators are named in the scope before signature — never introduced quietly after it.

How is data handled?

Interview notes and session materials are held for the length of the engagement plus one year, then deleted. Individual attributions are never reported to a sponsor. If your policy requires something different, it goes in the scope.

What happens if the sponsor leaves mid-program?

The named internal owner continues, which is exactly why they are named at scope rather than at handover. If both leave, we pause rather than deliver into a vacuum, and we will say so in writing.

Proposals and RFP responses

Send us
the scope

A solicitation, a statement of work, or three paragraphs in an email — any of them is enough to start. We will come back with a fit assessment, a shape and a number.

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